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Such emails, also called 'Phishing' or 'Spoofing' emails are sent in order to illegally obtain confidential information such as passwords or credit card details. Please be highly suspicious if you're asked in an email for such confidential data. www.au72.net will never ask you for your password in emails or on the phone. Consequently, please do not send your password to anyone and don't hesitate to contact our customer service at compnew@au72.net if you receive such message(s).